Meet Our Experts
CC offers a consultancy service to help our customers find the best solutions for messaging with Facebook Messenger, WhatsApp and pop-windows on your website.
We add conversational Artificial Intelligence (A.I.) that can integrate into your Customer Relationship Management (CRM) system and most importantly we help design these conversations so you make the most out of your messaging from a customer service and retailing perspective.
Part of the design process includes identifying opportunities to systems integration and building these integrations so your conversations and work seamlessly with your e-commerce, fulfilment and inventory systems.
He has keen insight into emerging technologies including AWS, AI, and Computer Vision, and attends various user group and eCommerce association events. He creates a unique customer experience using tools to capture customer intentionality and experience, which I have combined with customer mindset scorecards to facilitate insight into current and future mindsets and prompt insights for growth.
He has a book published by Oracle, is a keen follower of eCommerce market trends, and he is a lifelong student of self-development.
He worked for bmi during their cutover to a new passenger service system (Amadeus) which included a complete digital transformation with the introduction of re-targeted advertising, on-line check capabilities, a new SEO landing page system and a digital advertising campaign through google Adwords along with the introduction of a data-driven strategy to enhance customer experience.
He has a background in innovation: he pioneered ‘red button’ interactive TV including Who Wants To Be A Millionaire on ITV/Sky digital tv & Wimbledon on the BBC, created one of the UK’s first WordPress style content management systems, built an early prototype of a micro-service based e-commerce portal, pioneered premium mobile messaging services, and built a prototype on-line Check-In system using Amazon’s Alexa.
He created email address and mobile telephone capture system for online check-in system that would vary check-in times based on RBD codes. Created basic IROP/Disruption handling system. Worked closely with digital marketing team to build re-targeted advertising and reporting system for airline. Worked closely with Revenue Management to create scheduling reporting and display system for load factor and network performance. Worked closely with airline operations to create FLIFO (flight information system) for online display.